Strategy
Before engagement with iSite, Nationwide Business Services (NBS) had a clear vision for increasing business benefit, whilst maintaining their core values. A strong outsource strategy would be implemented, migrating operational skills to centres of excellence throughout the supply-chain and building a new core business intelligence team to centrally control, advise and inform the internal customer
iSite were engaged during 2006 to review this strategy, examining existing systems and processes and ultimately providing back a solutions model which would support and deliver the business goals
The Model
the Hub (built on the iSite Platform) was launched to internal stakeholders designed around the following core principles:
- A platform which pulls key property services data together
- Data captured once, used many ways
- Loosely coupled solutions (i.e. ability to switch suppliers without compromising the system)
- Independent of Nationwide IT Department, but concept designed with them
- Approach supported by Nationwide Information Security & Risk Division
- Internet based
The Critical Success Factors
There are four indentified critical success factors in delivery of the Hub:
- The right partner and the right relationship.Nationwide and the iSite team worked enthusiastically and flexibly together to make sure that the right solution was delivered
- Incremental delivery approach was key to engaging stakeholders and ensuring a steady uptake
- Good quality data was vital to confidence and keeping users engaged – the team reaped the rewards of extensive testing and data cleansing
- Nationwide managed the project as a business change project rather than an IT project, so that the changes to ways of working and supporting technologies were always in step
The Benefits
Nationwide have identified the following business benefits from the introduction of the Hub:
- Facilitates delivery of their outsourcing strategy
- Clear line of sight across the entire performance Single version of the truth on all data
- Eradication of disparate systems and inconsistent, localised, business practices
- Allows suppliers to use their own systems
- Simple to accommodate and/or jettison suppliers
- Reduced cost of systems and data management